Frequently Asked Questions

Preorders allow customers to order products before they are released or restocked. Full payment is taken at the time a preorder is made, but the order only ships once it becomes in stock.

The estimated delivery timeline for preordered items can be found directly on the product description page of the item you've ordered. We regularly update this section to ensure the most accurate and up-to-date information is available to you.

If you’ve already placed your order, rest assured that we’re working hard to deliver it within the specified timeframe. If you need further assistance or can’t locate the details, feel free to reach out to our team at info@mimibeds.com.

At Mimi Beds, we value your trust and strive to provide you with the best shopping experience possible. We understand that prices may fluctuate due to holiday promotions and seasonal discounts. To give you peace of mind, we’re introducing our 60-Day Price Match Guarantee Policy.

How It Works

If you purchase a product from Mimi Beds and we reduce the price of the same item within 60 days of your purchase date due to a promotion or sale, we’ll refund you the difference in price.

Eligibility Criteria

• Applicable Products: The policy applies to all products purchased directly from Mimi Beds.

• Time Frame: Price adjustments are valid for 60 calendar days from the original date of purchase.

• Same Item: The product must be identical in terms of model, size, color, and specifications.

• Original Purchaser: The policy applies only to the original purchaser and is non-transferable.

How to Request a Price Match Refund

1. Contact Us: Reach out to our Customer Service team within 60 days of your purchase.

• Email: info@mimibeds.com

• Phone: (123) 456-7890

2. Provide Proof of Purchase: Have your order number or receipt ready to verify your purchase.

3. Price Verification: Our team will verify the price change and process your refund accordingly.

Terms and Conditions

• One-Time Adjustment: Each purchase is eligible for one price adjustment.

• Exclusions:

• Purchases with Free Items or Gifts: Orders that included free items, gifts, or promotional giveaways at the time of purchase are not eligible for the price match guarantee.

• Limited-Time Promotions: Flash sales, clearance items, and limited-time offers may be excluded.

• Coupon Codes: Prices reduced using coupon codes or vouchers are not eligible.

• Third-Party Sellers: Prices from other retailers or third-party websites do not qualify.

• Refund Method: The price difference will be refunded to the original method of payment within 7-10 business days after approval.

•Policy Changes: Mimi Beds reserves the right to modify or discontinue this policy at any time without prior notice.

The price match will be based on the final price you paid after applying any discounts or promotions. However, purchases made using discount codes are not eligible under the “Coupon Codes” exclusion.

No, each item is eligible for a one-time price adjustment within the 60-day period.

Purchases that included free items, gifts, or promotional giveaways at the time of purchase are not eligible for the price match guarantee.

Our beds are crafted from high-quality, safe pine-engineered wood and are finished with eco-friendly, zero VOC (Volatile Organic Compounds) paints and finishes, ensuring a safe and healthy sleeping environment for your child.

Yes, our beds come with detailed assembly instructions and all necessary hardware. If you encounter any difficulties, our customer service team can assist you.

To care for and clean your bed, simply wipe down the surfaces with a damp cloth. Avoid using harsh chemicals or abrasive cleaners to maintain the integrity of the finish.

The bed is suitable for children aged 2 to 8 years, providing a secure transition from a crib to a regular bed.

For a good amount of rail above the mattress, we recommend a mattress height of 6". This will ensure there is enough rail height to provide safety.

Yes, all our beds are designed to meet stringent safety standards, ensuring a secure and comfortable sleeping environment for your child.

Shipping times vary based on your location. Generally, orders are shipped within 2-5 business days for Canada and typically takes 5-7 business days for the United States.

Currently, we only offer shipping within the United States and Canada. We are exploring options for international shipping in the future.

Yes, once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.

We offer a 30-day return policy, which allows you to request a return entirely free of charge within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If 30 days have passed since you received your item, we still provide support through replacements. While we are happy to offer replacement parts for any defects or issues that arise, customers will be responsible for the shipping costs associated with these replacements.

For any questions or to initiate a return, please contact our customer service team at info@mimibeds.com.